Refund policy

Returns & Exchanges

We want you and your dog to love your purchase from The Finer Fawn! If something isn’t quite right with your order, please reach out to us at hello@thefinerfawn.com and we’ll be happy to help.

Returns & Exchanges 

Requests for returns or exchanges must be made within 14 days of delivery. Send an email to hello@thefinerfawn.com to start the return process.

Items must be unused, unworn, and in original condition to be eligible for a return or exchange. Items that show signs of wear, pet hair, odor, or damage cannot be accepted.

Returns and exchanges must contain the original packing slip/order number in the return package to allow us to match the item to your order.

Sizing

Customers are responsible for selecting the correct size before purchasing. If you're unsure about sizing, we encourage you to contact us prior to ordering - we’re happy to help!

Order Cancellation

If you need to cancel your order, please reach out to hello@thefinerfawn.com and we will do our best to accommodate your request. Cancellations are not guaranteed after an order has been placed.

Refunds

Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to the original payment method.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will make it right as quickly as possible.

Non-Returnable Items

Custom or personalized items are final sale and cannot be returned or exchanged.

Processing Time

Please allow 7-10 business days for returns and refunds to be processed once received.